Return & Refund Policy

Welcome to TripVra Dropship Store.
We value our customers and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only under the following conditions:

  • The item received is damaged
  • The wrong product was delivered
  • The item is defective or broken on arrival

To request a return, you must contact us within 7 days of delivery with:

  • Your order number
  • Clear photos/videos of the product
  • Description of the issue

Non-Returnable Items

The following items are not eligible for return:

  • Used products
  • Products damaged after use
  • Items without original packaging
  • Customized or special-order products
  • Minor color or size variations due to screen differences

Refund Policy

Once your return request is approved:

  • Refunds are processed within 5–10 business days
  • Refund will be credited to the original payment method
  • In some cases, we may offer store credit or replacement instead of refund

Order Cancellation

Orders can only be cancelled within 12 hours of placing the order.
After processing or shipping, cancellation may not be possible.

Shipping Charges

  • Original shipping charges are non-refundable
  • Customers may need to bear return shipping costs unless the mistake is from our side

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item:

    1. Contact us immediately
    2. Share clear photos/videos
    3. Our team will review the request
    4. Replacement or refund will be initiated after verification

Late or Missing Refunds

If you haven’t received your refund yet:

    • Check your bank account again
    • Contact your payment provider or bank
    • Processing time may vary depending on your bank/payment gateway

Contact Us

For any return or refund-related queries, contact us at:

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